Overseas Navy college offices remain open, NCVEC takes over VOLED

Ed Barker

Naval Education and Training Professional Development Center Public Affairs

Although 11 Navy College Offices overseas will remain open, the Navy College Virtual Education Center (NCVEC) has taken over Voluntary Education (VOLED) service responsibility for the continental United States (CONUS).

With the closure of the last CONUS Navy College Offices (NCOs), all educational program servicing for Sailors shifted to the NCVEC and Navy College Program (NCP) website.

“Even though the local stateside NCOs have gone away, on-base education programs are still available to Sailors through our partner schools,” said Ernest D’Antonio, Naval Education and Training

Professional Development Center VOLED program director. “Navy College Program Region Advisors and base commanding officers work together to select academic institutions to provide on-base education programs.”

The Navy College Office remains open at Joint Base Pearl Harbor-Hickam (JBPHH) and the academic institutions with partnership agreements will continue to provide services as they have in the past. Currently, JBPHH is served by Chaminade University, Wayland Baptist University and Hawaii Pacific University.

“Our VOLED support structure includes a comprehensive array of self-service, contact, and virtual services,” D’Antonio said. “The restructured service delivery model provides Sailors the educational tools and information when and where they need it.”

The NCVEC call center hours are from 7 a.m. to 7 p.m. EST Monday to Friday and may be reached by calling 877-838-1659 or DSN 492-4684.

“We are committed to providing the best possible education support services to our Sailors by constantly upgrading and improving our real-time, virtual, and online products.” D’Antonio said. “We greatly appreciate our service members’ input, cooperation, and understanding as we work to perfect our new service delivery model.”

Sailors can also get the latest information by following Navy Voluntary Education on Facebook at www.facebook.com/NavyVoluntaryEducation/.

For more information, visit the Naval Education and Training Professional Development Center at www.netc.navy.mil/netc/netpdc/Default.htm.

Most popular features of the NCVEC and NCP website

• Text and web-chat features available during call center hours.

• A searchable knowledge database with FAQs.

• A help request/ticket system where a Sailor can complete an online request to ask a question or have an issue resolved and tracked.

• A self-scheduling tool for education counseling with the NCVEC staff — which saves Sailors time and allows them to obtain the best time for counseling that meets their schedule.

• The “Wizard” tutorial which takes Sailors step-by-step through the Tuition Assistance (TA) process with links to WebTA training tools and videos.

• WebTA automation. The new process automatically checks/validates the Academic Institution’s (AI) course/tuition information, validates a Sailor’s status, including degree plan, counseling, grades, EAOS status, and TA annual usage. If everything is in order, forwards the request to the command approver for action and authorization through the My Education Module system.

• Links to the NCP mobile app. The app offers access to the NCP planning tools, including required training and the counseling scheduler. Sailors can download the app from the Apple or Google Play store at no cost. Search “NCP App” in the stores.

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Category: News